Skip links
dpeople
Published in: Búsqueda laboral

Customer Success Manager

Bogotá, Colombia.

100% remote

Full time

8020CRM, a Get Real Solutions family-oriented and growing Real Estate Technology Company striving for excellence and market place superiority as a differentiated provider of state-of-the-art software solutions!

We are seeking a Customer Success Manager with experience in the Salesforce Clouds (salesforce.com) to support our growing Real Estate Technology Team! You will work with Operations, ensuring our activities follow processes and procedures that lead to a positive customer experience. You will also focus on internal and client metrics to drive the business forward, and gather feedback to improve Get Real’s products and offerings, which are primarily based on the Salesforce.com platform.

Responsibilities

Ensure all clients receive the same world-class quality of service.

Initiate and complete a premier on-boarding process for clients.

Create digital training content and provide live training for customers.

Provide technical and product support to our clients.

Help clients optimize use of our resources based on their needs and business plans.

Evaluate internal and customer metrics to help with value realization and value expansion through product use.

Gather feedback from clients.

Establish customer support best practices.

Grow and develop a Customer Success team.

Requirements

  • At least two years of experience in customer support and/or customer facing operations.
  • At least two years of experience in Salesforce administration.
  • Strong supervisory and leadership skills.
  • Ability to mentor, coach, and motivate others
    Highly organized.
  • Excellent communicator, both orally and in writing.
  • Proficient in Microsoft Office and Google Docs.
  • Knowledge of customer service practices.
  • Technical aptitude and ability to learn software programs.
  • Salesforce certifications, prior SaaS technical training experience and real estate knowledge a plus.

What we offer?

  • 100% remote work.
  • Being part of a team with multinational and multicultural ownership that appreciates diversity.
  • Learning about the Real Estate and SaaS Industries.
  • Paid USA holidays.
  • Yearly paid vacations and PTO.
Send us your CV
Explore
Drag